Returns Policy

Returns Policy

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at!
Damages and issues 
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items 
Certain types of items cannot be returned, such as custom products (special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.
Refund and Exchange Process:
  • Email with your reason for returning your item(s), your order number and ensuring to list the item(s) you are returning.
  • Once we have received your request for a refund/exchange we will send you on a downloadable refund form along with the return address.  
  • Please print, fill out and return this with the item you are requesting a refund/exchange on.
  • We will notify you once we’ve received and inspected your return, and let you know if the refund/exchange was approved or not. If approved, you’ll be automatically refunded on your original payment method or the requested item will be sent out.
  • If a refund has been requested please allow 5 working days after we have processed the refund for the money to arrive in your account.
  • If an exchange has been requested, the fastest way to ensure you get the item you want is to make a separate purchase for the new item and return the item you have to be processed as a refund.
For any further queries feel free to contact us at and we will aim to respond within 24 hours.
Thank you.
Rain X Team